Images disappeared on staging site

Vote:
 

I've taken over a new site so I'm new to EpiServer and I'm having an issue on a staging site where all of the static images on that site are no longer being displayed.

Here is a screenshot of all of the images in the 'Select Media' popup showing that all the images are not being displayed: http://i.imgur.com/9Cah3Mi.png

An example url for an image is: http://staging.mysite.com/globalassets/homepage-banner-images/img-marquee-all-products.png, which returns 'Page could not be loaded' and the server actually responds with a 500, which I would've expected a 404.

If I remove 'staging' from the above link, the image is displayed from the live site as expected. The images were present on Friday and when I did a hard-refresh (ctrl+f5) this morning on the same site all of the images were gone. I checked the access rights and the Global Assets item has read rights for everyone.

Any ideas what may be causing this? Any help is appreciated.

#142260
Dec 07, 2015 22:45
Vote:
 

Removing staging from the link makes the image displayed, but after did a hard-refresh then the images were gone, this can be caching of the browser.

Global Assets has Read right for everyone doesn't mean it has expected rights for the expected Groups. The mentioned expected groups are IUSR & IIS_IUSRS, normally at my side its permissions (on the "appdata" folder) looks like: http://i.imgur.com/Qaad76N.png

Remember restarting the site or the IIS after changing the folder permissions.

#142264
Edited, Dec 08, 2015 5:00
Vote:
 

If the server returns a 500 error you should turn on logging and check the log files to see if you can find a more detailed error message.

#142274
Dec 08, 2015 12:14
Vote:
 

Thanks for the help, guys. I don't actually have access to the server on which this site was runnning, so I just asked the people that do to look at it.

They fixed the issue and now all images are present. It may have been something as dumb as the images missing from the blob folder.

#142317
Dec 08, 2015 23:36
This topic was created over six months ago and has been resolved. If you have a similar question, please create a new topic and refer to this one.
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.