AI OnAI Off

CMS not loading after upgrading from 7.5 to 11.19

Syed Quadri
Syed Quadri
Vote:
 

Hello,

I have upgraded the episerver CMS from 7.5 to 11.19 and commerce to 13.26. The front end portal loads just fine, I can navigate different menus and it seems to be working fine. But when I try to login to CMS it results in an error. Below is the episerver log.

can someone help with the missing setting/config here?

/Regards

 Naveed Quadri

[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/EPiServer.Cms.TinyMce/2.13.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/CMS/latest' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/CMS/11.30.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/Shell/11.30.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/EPiServer.Commerce.UI.CustomerService/13.26.0.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/EPiServer.Commerce.Shell/13.26.0.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/Commerce/13.26.0.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/modules' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Found route with values moduleArea=CMS, controller=Home, action=Index, id= for path:~/EPiServer/CMS/ 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/EPiServer.Cms.TinyMce/2.13.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/CMS/latest' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/CMS/11.30.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/Shell/11.30.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/EPiServer.Commerce.UI.CustomerService/13.26.0.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/EPiServer.Commerce.Shell/13.26.0.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/EPiServer/Commerce/13.26.0.0' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Not routing '~/EPiServer/CMS/' since it doesn't start with '~/modules' 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Found route with values moduleArea=CMS, controller=Home, action=Index, id= for path:~/EPiServer/CMS/ 
[29892] [23] DEBUG EPiServer.Shell.Web.Mvc.ModuleControllerFactory: Creating controller 'Home' with type: EPiServer.Shell.UI.Controllers.EPiDefaultShellModuleController 
[29892] [23] DEBUG EPiServer.Shell.Web.Mvc.ModuleMvcHandler: Resolved 'Home' to controller: EPiServer.Shell.UI.Controllers.EPiDefaultShellModuleController 
[29892] [23] TRACE EPiServer.Framework.Cache.ObjectInstanceCacheExtensions: Trying to Read the cacheKey = 'EP:LanguageBranch' 
[29892] [23] TRACE EPiServer.Data.Providers.Internal.SqlDatabaseExecutor: Initializing a new instance of SqlDatabaseHandler 
[29892] [23] TRACE EPiServer.Data.Providers.Internal.SqlDatabaseExecutor: Opening a new transaction-less connection 
[29892] [23] TRACE EPiServer.Data.Providers.Internal.ConnectionContext: Opening Connection 
[29892] [23] DEBUG EPiServer.Data.Dynamic.Providers.Internal.DbDataStoreProvider: LINQ Expression: 
[29892] value(EPiServer.Data.Dynamic.Internal.DynamicDataStoreOrderedQueryable`1[EPiServer.Shell.Storage.PersonalizedViewSettingsStorage]).FirstOrDefault(settings => ((settings.UserName == value(EPiServer.Shell.ViewComposition.PersonalizedViewSettingsRepository+<>c__DisplayClass6_0).userName) AndAlso (settings.ViewName == value(EPiServer.Shell.ViewComposition.PersonalizedViewSettingsRepository+<>c__DisplayClass6_0).viewName))) 
[29892] Generated SQL: SELECT TOP(1) "EPiServer.Shell.Storage.PersonalizedViewSettingsStorage".Id, "EPiServer.Shell.Storage.PersonalizedViewSettingsStorage".ItemType, "EPiServer.Shell.Storage.PersonalizedViewSettingsStorage"."UserName", "EPiServer.Shell.Storage.PersonalizedViewSettingsStorage"."ViewName" FROM   [dbo].[VW_EPiServer.Shell.Storage.PersonalizedViewSettingsStorage] as "EPiServer.Shell.Storage.PersonalizedViewSettingsStorage"   
[29892] WHERE ("EPiServer.Shell.Storage.PersonalizedViewSettingsStorage".[UserName]  =  @Param0 AND "EPiServer.Shell.Storage.PersonalizedViewSettingsStorage".[ViewName]  =  @Param1) 
[29892]  
[29892] [23] TRACE EPiServer.Data.Providers.Internal.SqlDatabaseExecutor: Using existing transaction-less connection 
[29892] [23] TRACE EPiServer.Data.Providers.Internal.ConnectionContext: Closing Connection 
[29892] [23] WARN EPiServer.Shell.Storage.PersonalizedViewSettingsStorage: Could not load personalized component with definition 'EPiServer.Cms.Shell.UI.Components.FileManagementComponent' and view '/episerver/cms/home'. 
[29892] [23] DEBUG EPiServer.Shell.Web.Mvc.ModuleViewEngineCollection: Returning view engine for module: [ShellModule Name='Shell' RouteBasePath='EPiServer/' ResourceBasePath='/EPiServer/Shell/' ClientResourcePath='/EPiServer/Shell/11.30.0/' Assemblies=[EPiServer.Shell, EPiServer.Shell.UI, EPiServer.ApplicationModules] Controllers=[ComponentCategoryStore, ComponentDefinitionStore, ComponentSortOrderStore, ComponentStore, ContextStore, LicenseInformationStore, MetadataStore, ProfileStore, SearchProviderStore, SearchResultStore, SelectionQueryStore, UIDescriptorStore, LicenseInformationStore, EPiAboutController, EPiDashboardController, EPiDebugController, EPiDefaultShellModuleController, EPiLicensingController, EPiMetadataManagerController, EPiResourcesController, EPiSearchController, EPiSettingsController, PreviewUnavailableController, VisitorGroupsStatisticsController, EPiPlatformNavigationController, EPiPlatformNavigationSearchProvidersController, EPiProductsController]] 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=Index, controller=Search, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=Index, controller=Search, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=Index, controller=Search, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=Index, controller=Search, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=Index, controller=Search, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=Index, controller=Search, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=Index, controller=Search, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=Index, controller=Search, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Got path EPiServer/Shell/Search 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=EPiServer, controller=About, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=EPiServer, controller=About, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=EPiServer, controller=About, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=EPiServer, controller=About, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=EPiServer, controller=About, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=EPiServer, controller=About, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=EPiServer, controller=About, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: No route gave a path for values: action=EPiServer, controller=About, moduleArea=Shell 
[29892] [23] DEBUG EPiServer.Shell.Web.Routing.ModuleRouteCollection: Got path EPiServer/Shell/About/EPiServer 
[29892] [23] DEBUG EPiServer.Shell.Web.Mvc.ModuleViewEngineCollection: Returning view engine for module: [ShellModule Name='Shell' RouteBasePath='EPiServer/' ResourceBasePath='/EPiServer/Shell/' ClientResourcePath='/EPiServer/Shell/11.30.0/' Assemblies=[EPiServer.Shell, EPiServer.Shell.UI, EPiServer.ApplicationModules] Controllers=[ComponentCategoryStore, ComponentDefinitionStore, ComponentSortOrderStore, ComponentStore, ContextStore, LicenseInformationStore, MetadataStore, ProfileStore, SearchProviderStore, SearchResultStore, SelectionQueryStore, UIDescriptorStore, LicenseInformationStore, EPiAboutController, EPiDashboardController, EPiDebugController, EPiDefaultShellModuleController, EPiLicensingController, EPiMetadataManagerController, EPiResourcesController, EPiSearchController, EPiSettingsController, PreviewUnavailableController, VisitorGroupsStatisticsController, EPiPlatformNavigationController, EPiPlatformNavigationSearchProvidersController, EPiProductsController]] 
[29892] [23] DEBUG EPiServer.Shell.Web.Mvc.ModuleViewEngineCollection: Returning view engine for module: [ShellModule Name='CMS' RouteBasePath='EPiServer/' ResourceBasePath='/EPiServer/CMS/' ClientResourcePath='/EPiServer/CMS/11.30.0/' Assemblies=[EPiServer.Cms.Shell.UI, EPiServer.UI, EPiServer, EPiServer.Cms.AspNet] Controllers=[ProjectItemStore, ProjectStore, NotificationStore, CategoryStore, ChannelStore, ContentDataStore, ContentReferenceStore, ContentStore, ContentTypeStore, ContentVersionStore, DisplayOptionsStore, InUseNotificationStore, LanguageStore, ReferencedContentStore, SiteStructureStore, VisitorGroupStore, WasteBasketStore, ApprovalDefinitionStore, ApprovalStore, ActivityCommentsStore, ActivityStore, NotificationUserStore, EPiBrokenLinksController, DefaultMediaPreviewController, ImageEditController, VideoEditController, EPiExternalLinksController, EPiNotesController, EPiRSSReaderController, EPiAboutController, FileUploadController, GeographicController, GeographicLocationController, LinksController, PropertyRenderController, ThumbnailController, UserProfileController, VisitedCategoriesController, VisitorGroupMembershipController, VisitorGroupsController]] 
[29892] [23] DEBUG EPiServer.Shell.Web.Mvc.ModuleViewEngineCollection: Returning view engine for module: [ShellModule Name='CMS' RouteBasePath='EPiServer/' ResourceBasePath='/EPiServer/CMS/' ClientResourcePath='/EPiServer/CMS/11.30.0/' Assemblies=[EPiServer.Cms.Shell.UI, EPiServer.UI, EPiServer, EPiServer.Cms.AspNet] Controllers=[ProjectItemStore, ProjectStore, NotificationStore, CategoryStore, ChannelStore, ContentDataStore, ContentReferenceStore, ContentStore, ContentTypeStore, ContentVersionStore, DisplayOptionsStore, InUseNotificationStore, LanguageStore, ReferencedContentStore, SiteStructureStore, VisitorGroupStore, WasteBasketStore, ApprovalDefinitionStore, ApprovalStore, ActivityCommentsStore, ActivityStore, NotificationUserStore, EPiBrokenLinksController, DefaultMediaPreviewController, ImageEditController, VideoEditController, EPiExternalLinksController, EPiNotesController, EPiRSSReaderController, EPiAboutController, FileUploadController, GeographicController, GeographicLocationController, LinksController, PropertyRenderController, ThumbnailController, UserProfileController, VisitedCategoriesController, VisitorGroupMembershipController, VisitorGroupsController]] 
[29892] [23] DEBUG EPiServer.Shell.Web.Mvc.ModuleViewEngineCollection: Returning view engine for module: [ShellModule Name='Shell' RouteBasePath='EPiServer/' ResourceBasePath='/EPiServer/Shell/' ClientResourcePath='/EPiServer/Shell/11.30.0/' Assemblies=[EPiServer.Shell, EPiServer.Shell.UI, EPiServer.ApplicationModules] Controllers=[ComponentCategoryStore, ComponentDefinitionStore, ComponentSortOrderStore, ComponentStore, ContextStore, LicenseInformationStore, MetadataStore, ProfileStore, SearchProviderStore, SearchResultStore, SelectionQueryStore, UIDescriptorStore, LicenseInformationStore, EPiAboutController, EPiDashboardController, EPiDebugController, EPiDefaultShellModuleController, EPiLicensingController, EPiMetadataManagerController, EPiResourcesController, EPiSearchController, EPiSettingsController, PreviewUnavailableController, VisitorGroupsStatisticsController, EPiPlatformNavigationController, EPiPlatformNavigationSearchProvidersController, EPiProductsController]] 
[29892] [23] DEBUG EPiServer.Shell.Web.Mvc.ModuleViewEngineCollection: Returning view engine for module: [ShellModule Name='CMS' RouteBasePath='EPiServer/' ResourceBasePath='/EPiServer/CMS/' ClientResourcePath='/EPiServer/CMS/11.30.0/' Assemblies=[EPiServer.Cms.Shell.UI, EPiServer.UI, EPiServer, EPiServer.Cms.AspNet] Controllers=[ProjectItemStore, ProjectStore, NotificationStore, CategoryStore, ChannelStore, ContentDataStore, ContentReferenceStore, ContentStore, ContentTypeStore, ContentVersionStore, DisplayOptionsStore, InUseNotificationStore, LanguageStore, ReferencedContentStore, SiteStructureStore, VisitorGroupStore, WasteBasketStore, ApprovalDefinitionStore, ApprovalStore, ActivityCommentsStore, ActivityStore, NotificationUserStore, EPiBrokenLinksController, DefaultMediaPreviewController, ImageEditController, VideoEditController, EPiExternalLinksController, EPiNotesController, EPiRSSReaderController, EPiAboutController, FileUploadController, GeographicController, GeographicLocationController, LinksController, PropertyRenderController, ThumbnailController, UserProfileController, VisitedCategoriesController, VisitorGroupMembershipController, VisitorGroupsController]] 
[29892] [23] DEBUG EPiServer.Shell.Web.Mvc.ModuleViewEngineCollection: Returning view engine for module: [ShellModule Name='CMS' RouteBasePath='EPiServer/' ResourceBasePath='/EPiServer/CMS/' ClientResourcePath='/EPiServer/CMS/11.30.0/' Assemblies=[EPiServer.Cms.Shell.UI, EPiServer.UI, EPiServer, EPiServer.Cms.AspNet] Controllers=[ProjectItemStore, ProjectStore, NotificationStore, CategoryStore, ChannelStore, ContentDataStore, ContentReferenceStore, ContentStore, ContentTypeStore, ContentVersionStore, DisplayOptionsStore, InUseNotificationStore, LanguageStore, ReferencedContentStore, SiteStructureStore, VisitorGroupStore, WasteBasketStore, ApprovalDefinitionStore, ApprovalStore, ActivityCommentsStore, ActivityStore, NotificationUserStore, EPiBrokenLinksController, DefaultMediaPreviewController, ImageEditController, VideoEditController, EPiExternalLinksController, EPiNotesController, EPiRSSReaderController, EPiAboutController, FileUploadController, GeographicController, GeographicLocationController, LinksController, PropertyRenderController, ThumbnailController, UserProfileController, VisitedCategoriesController, VisitorGroupMembershipController, VisitorGroupsController]] 
[29892] [23] DEBUG EPiServer.Global: The error has been handled before.
#230640
Nov 10, 2020 11:46
Daniel Ovaska
Daniel Ovaska
Vote:
 

Did you upgrade to use Identity instead of Membership provider for logging in?

Do you have your editor users in Episerver db or using SSO?

If you upgraded to use windows identity you might want to try to create a new admin and login with that one. 

#230686
Nov 11, 2020 9:41
Syed Quadri
Syed Quadri
Vote:
 

No. I am still on Membership provider and trying to login with admin account. 

#230689
Nov 11, 2020 12:10
sheider
sheider
Vote:
 

Hey Syed,

As far as upgrades go I usually like to incrementally upgrade from 7.5 -> 8 -> 9 -> 10 etc.

It is more time consuming but I find it easier to do it in steps, and at each step check what has broken in the site, fix it continue onward.

That being said I have had issues in the past with upgrades pertaining to the modules folder where episerver puts its .zip files.

For me publish was breaking due to some JS error because an expanded JS file was not removed from my local machine and our other environments we deployed to.

This was supposed to be removed but for whatever reason it wasnt being removed. Once removed my CMS publish issue cleared up. Your issue is different from mine though, i just know upgrades are tedious and super detail oriented. This also happened on our deployment environments.

Hope this helps,

Sean

#230765
Nov 12, 2020 21:58
This topic was created over six months ago and has been resolved. If you have a similar question, please create a new topic and refer to this one.
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.