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Access Denied in Episerver Commerce 9.16


Hi there,

I've just installed the last EPiServer CMS 9.9.1, and test it with no problem. Today I've installed EPiServer Commerce 9.16 but after this operation I cannot login into backend.

When I link to  EPiSever return an Access Denied error:

"Your account does not have rights to access this feature of the commerce manager. Please contact your system administrator for more information."

I've checked my Web.config and both "membership" and "roleManager" are configured with "WindowsMembershipProvider" and "WindowsRoleProvider"


Checking online it seems like a bug already fixed in  EPiServer Commerce 7.5.

Any idea?

May 26, 2016 15:47


Which version did you upgrade from?


May 26, 2016 16:08


Ive not installed any updates.

I've installed EPiServer Commerce 9.16 from nuGet in Visual Studio 2015. 

May 26, 2016 16:18

Just to make sure, you did install two sites: One with Episerver.Commerce and one with Episerver.CommerceManager?


May 26, 2016 16:21

I did install both packages  Episerver.Commerce and Episerver.CommerceManager from NuGet, in version 9.16.0

May 26, 2016 16:25

But did you install them on two sites?

May 26, 2016 16:26

No, both on the same site.

May 26, 2016 16:27

That's not how it works. You should have two site. You can create a site from Episerver Visual Studio extension, then install Episerver.Commerce to it. Create another empty ASP.NET site in same solution then install Episerver.CommerceManager to it.

May 26, 2016 16:29

Instructions can be found here:

May 26, 2016 16:35
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