SaaS CMS has officially launched! Learn more now.

Unable to load /EPiServer/cms/Stores/contentdata/8…66614?dojo.preventCache=1534942780383 status: 500



We have a issue in Live environment (only) where we cannot edit/open a block. We get console error as stated above in heading. We're using Episerver 11 and application lies on Azure. same code works for prep environment. Any clues?

Aug 22, 2018 15:06

Have you enabled logging, e.g Application Insights? If you have, please check the logs for clues. Your information isn't suffcient for us to give you any pointers.

Aug 22, 2018 15:57

If you open the request in a new tab (in browser console), what does it give you? 

Aug 22, 2018 19:13

It says that ”page could not be open temporariry” @quanmai

No we dont hv insights @johan

Aug 22, 2018 19:15

apparently that's a custom error page, what if you disable customError to see what it returns? 

Aug 22, 2018 19:22

Hi Quan, pls ignore my last reply and see the preview in image attached at

Aug 23, 2018 15:03

Is this a particular block or all blocks in general? The only way to resolve this issue is to find the "real" error message. The screenshot you have is a friendly error message and doesn't tell you anything about the real issue. You can ask Epi MS to turn on the logs so you can find out the details of the error (which is what Johan & Quan are trying to get to). 

Aug 23, 2018 15:37

there was an unhandled scenerio in a javascript on a page and once we altered code, it seems to now work now. Although strange that it worked before in prep env. Now i see unexpected token error but everything is working. But console errors are not my friends, i need to get rid of them.

Aug 24, 2018 10:14
This topic was created over six months ago and has been resolved. If you have a similar question, please create a new topic and refer to this one.
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.