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SaaS core: Cannot delete the content type because it is in use
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Hi Eric Herlitz,
I selected blocks tab and see everything is empty. which mean all instance was deleted already
Thanks
Oct 03, 2024 9:35
The only ways I can figure to find out what could remain in the DB in SaaS is by either checking Graph or to use the import/export. In the latter case you should export everything and look in the export for references to the block.
Oct 03, 2024 10:24
The only ways I can figure to find out what could remain in the DB in SaaS is by either checking Graph or to use the import/export. In the latter case you should export everything and look in the export for references to the block.
Oct 03, 2024 10:24
Hi Eric Herlitz,
There are no content items exported
Can i have your skype then i will call and share screen for your support
Regards,
P
Edited,
Oct 03, 2024 10:38
It appears as if your have some dangling references in the database, you'll need to proced via the help center. https://support.optimizely.com/hc/en-us/requests/new
Start here and include a link to this thread in the post since it should contain all information they can possibly need.
Edited,
Oct 03, 2024 10:43
If you can get the keys (GUIDs) for the content items in the error message, and you're comfortable with Postman, you can try to delete them using the CMS Rest API -- make sure to skip the trash (permanent = true), since (as you've seen) they won't show up there.
API delete content: https://docs.developers.optimizely.com/content-management-system/v1.0.0-CMS-SaaS/reference/content_delete
Oct 03, 2024 15:15
Hello,
I can not delete the content type "Button" because it is in use by some page instance even i have deleted all page instance in CMS. Now in CMS i just see root page em empty block for all application, i also see empty in Trash
When i try go to recent gadget i see _layout then i click on it after that i see the list of page but i did not konw how to delete them
here is my screenshot:
Regards,
Thao Pham