form data missing from email

Nat
Nat
Vote:
 

hi 

we have had this problem on and off for some time now, never clear enough to be able to reliably reproduce, but we semi regularly are having missing data from form submission emails.

there seems to be no rhyme or reason to the type of input or browser being used or anything that we can pinpoint. 

a form can be made in one environment, which works fine. then exported and imported into another where it omits any number of the fields

I wonder if anyone else is/has ever experienced issues like this? or if there is any way I can debug/log what is going on. the form data is definitely being submitted to the DataSubmit action, so its losing it somehwere after that..

thanks

#255498
Edited, May 25, 2021 12:56
Vote:
 

Are the data missing if you check «form submissions» in the user interface too?

#255532
May 25, 2021 20:30
Nat
Vote:
 

hi,

generally, it manages to put some of the data in the email, just not all of it. 

we are using form steps so not sure if that might be partly to blame, but say we have a form with 4 steps and 5 fields on each step, it sometimes submits data from some of the steps, but not others..

although we have had problems before where there werent any steps and it randomly seemed to omit fields from the email too.

thanks

#255567
Edited, May 26, 2021 7:52
Vote:
 

If you choose to store form submissions in Episerver, like this:


And view the form submissions where data is missing from the emails:



Are the data missing from the emails also missing from «Forms submissions» inside the Episerver UI?

#255581
May 26, 2021 9:11
Nat
Vote:
 

sorry, we dont use that functionality because of GDPR concerns - it has not made it through our standard checks as yet :(

but we will turn it on for testing purposes

#255582
Edited, May 26, 2021 9:32
Nat
Vote:
 

So having turned that on, it all worked perfectly!

any reason that might be?

turned it off again and its intermittent again 🤦‍♂️

#255588
Edited, May 26, 2021 13:06
Vote:
 

No idea!

On the retention tab there are some settings indended for GDPR-like scenarios. 
You can specify for how long the form submissions are to be stored.

Maybe storing form submissions for i minimal amount of time can serve as a dirty workaround? 🤪

#255593
Edited, May 26, 2021 19:26
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