We have connector set up to crawl one of our company sites. We verified this site does not dis-allow ( via robots.txt) any such crawls. But the crawl returns only one docuement where it should be pulling many. How do we troubleshoot this?
Could you share URL to website and URL to document you expect crawler to find and index?
Here is the site: http://qsupport.quantum.com/kb/flare/content. There are several files that would be indexed.
First thing I react to is the redirect to http://www.quantum.com/support/
I am not sure Find crawler will follow a redirect to another domain/subdomain without specifically allowing it to.
Have you tried crawling http://www.quantum.com/support/ directly?