Add/edit synonyms disabled in admin

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Hi,

I'm working on Find 12.7.0, CMS 11.15.1

And the add/edit synonyms button is disabled in admin. How do I enable it?

The best bets and related search query is also disabled.

#272815
Feb 23, 2022 7:31
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Have you been able to solve this?

It could be an issue with the actual index but it could also be an issue if connection to dl.episerver.net is blocked.

#276310
Mar 14, 2022 8:37
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No. I have not.

Ok. How do I find out which it is?

#276311
Mar 14, 2022 8:41
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Hi Carl

Could you send in a support case and share the index name?
If it's a DXP enviroment it would suffice with the subscription name.

Some Adblocking addons are known to block dl.episerver.net connections.

#276312
Mar 14, 2022 8:51
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Hi Daniel,

It's not a DXP environment.
Ok I will do that, I don't use AdBlock or anything like that unless Chrome does it for me

#276315
Mar 14, 2022 9:39
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I notice this has been marked as solved. Would it be possible to share the resolution? I'm seeing this same issue occur for multiple users across multiple sites using multiple browsers in DXP, Azure, on-prem and locally where previously it's been working. It's not a blocker as such as you can still access the functionality via the "Optimization" panel but regardless, I'd be keen to understand how this issue has arisen and what can be done to resolve it.

#276318
Mar 14, 2022 10:49
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Hi Paul

Send in a support case and we'll take a look at your case.

#276711
Mar 19, 2022 10:43
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