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Page import from Admin mode gives The import destination is under root 'WasteBasket' but export was created from 'Root page' which is not a compatible



I am trying to import pages from my Acceptance to Production environment. I am using EPiServer CMS 10.3.1 hosted on Azure cloud.

I am getting three errors randomly:

  1. Your connection to the server has been terminted.
  2. The import destination is under root 'WasteBasket' but export was created from 'Root page' which is not a compatible structure.
  3. Nothing happens. even page imported and other properties does not show anything and remains empty.

I all these cases, sometimes few of the pages get imported, and sometimes all the pages get imported. But As it does not show any succesful import message and gives above errors, I am not sure whether the imported pages are correct or not.

I tried to increase executionTimeOut = 7200 in httperuntime tag under, Episerver location.

Does anyone know how to solve this, will be a great help.


Sanket Mahimkar

Mar 22, 2017 11:47

Hello Sanket 

Does the issue described in item 2. only occur if you hit the "Upload and verify file" button?

Mar 22, 2017 13:02

Hi David,

This happens in both Import and Upload and verify file button.

//sanket Mahimkar

Mar 22, 2017 13:47

the issue has been verified for when clicking "Upload and verify File" button and hopefully there will a bugfix for that released soon.

Mar 23, 2017 13:21

What versions are affected? In what version is it fixed? We are running 10.5 and have this problem.

May 12, 2017 14:58

We had similar problems once we upgraded to release 150.

The only working solution we found was to downgrade (via our source control) to an earlier release. This didn't have any problems importing 5000+ pages in a few minutes.

May 12, 2017 16:12

Thanks David. I don't think that will work for us though. We went stright from 9 to 10.5. I'd rather not do a major downgrade just to import some content :)

What version did you downgrade to?

With EPiServer commenting on the issue on 23 Mar 2017, I was hoping that a hotfix was already released, or that it was fixed in the latest version. That is what I am trying to have confirmed.

May 12, 2017 16:48

According to my own notes 10.4.1, but I'm not certain.

The date of that version was around the middle of February 2017.

May 12, 2017 17:15

Thank you David

@Johan - you mentioned that this bug is being fixed. Can you direct me to some more information?

May 15, 2017 10:13

The bugfix have been released in package EPiServer.CMS.UI 10.8.0. The bug did not have correct visibility set therefore it is not seen in release note for that version...

May 16, 2017 14:47

Thank you Johan for the information.

May 16, 2017 14:51
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