Whether you are trying to figure out how to reach us, or are looking for resources to get something done – we are here to help.

Here are the different resources that you can access yourself:

User Guide


New to our products or forget how to do something? Our User Guide will give you a step-by-step walkthrough on how to use our products.

Read guide

FAQs in Support Help Center


You have a question? Someone else might have already asked about it.

Read FAQs

Bug List


Take a look at our current list of bugs that we are working on. *Access requires an Optimizely World account.

See list

DXP Service Status Dashboard


Wondering about our DXP services' status? Go to the dashboard to view and register to receive status updates regarding our services such as support, cloud service, campaign, and intelligence cloud.

Check status

Experimentation Service Status Dashboard


Wondering about our Experimentation services' status? Go to the dashboard to view and register to receive status updates regarding our services such as Web Experimentation, Full Stack, and Edge CDN.

Check status

ODP Service Status Dashboard


Wondering about our data platform services' status? Go to the dashboard to view and register to receive status updates regarding our services.

Check status

DXP Dashboard


Already have an Optimizely DXP account? Go to the DXP Dashboard to see your instance's page view count as well as other helpful links. *Requires an Optimizely DXP account.

See dashboard

Kudu services


Need additional access to do more on the server? Try using Kudu, the engine behind git deployments in Azure Web Sites. You can do things such as using the diagnostic console, seeing info about the runtime environment, and navigating the REST API. *Requires an Optimizely DXP account.

Learn more

More Help


Need even more resources? Please contact your account manager for more assisstant.

Contact Support

An eligible customer or partner and need help with something? Here's how you can reach us:

  • Email Support
    Email our 24x7x365 Support team.
  • Telephone support
    Find the contact information & availability for your region here.
  • Register an incident
    Submit a ticket through our Support system. *Requires an Optimizely Support account.
  • Optimizely Services
    Optimizely provides a wide range of services such as Premium Support, On-Demand Services, and Expert Services. Learn more to see how else we can help you.

Last updated: Sep 30, 2021