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No confirmation email on form submission


Hello all, 

I have created a form that is set up to send an email to a fixed email address and also to send a confirmation email to whoever submitted the form. The user's email address is an input field in the form itself. 

We are using SendGrid. I confirmed that the recipient receives the form submission email successfully. However, the submitter never gets a confirmation email even if it is set up within epi. 

Any ideas as to how I can get the submitter to receive a confirmation email as well? Anyone has the same issue? 

Note that I have tried ports 587 and 465 with same results. 




<smtp from="">

<network host="" password="[API key generated in management portal]" userName="[generated in management portal]" port="587" />





Feb 01, 2021 6:51

Your settings look fine. If you have set the to and from appropriately in the Epi Form settings tab. Only thing I can think of is the emails going in spam probably. There is no reason for one email working and other one not.

Feb 02, 2021 0:16

This may help:

Feb 02, 2021 7:53
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.