Logging in Commerce Manager

Malin Öborn

Vote:

Hi,

I can't seem to get the logging to work in Commerce Manager (v.11.3.0).

I followed your installation guide as described here: https://world.episerver.com/documentation/Items/Installation-Instructions/installing-episerver/#Commerce and haven't changed anything logging related but no error logging is happening.

I'm having a problem with deleting orders from within Commerce Manager (deletion fails with message "Failed to process item(s). Error: Workflow generated an exception, please look at the previous error for more details.") and need to find out what's going on.

Where are the error logs supposed to end up?
What steps do I take to troubleshoot why logging isn't happening?

My EpiServerLog.config looks like this:

#194799

Jul 03, 2018 15:16

Quan Mai

Vote:

Hi, make sure your Commerce Manager AppPool has sufficient access rights to

App_Data\EPiServerErrors.log

#194809

Jul 03, 2018 18:42

Malin Öborn

Vote:

The AppPool has full access to App_Data and EPiServerErrors.log. Still nothing. :(

#194857

Jul 04, 2018 16:37

Quan Mai

Vote:

Perhaps you can try to lower log level to ALL or information to see if any thing is logged?

If that does not work then you probably need to contact developer support service :)

#194862

Jul 04, 2018 17:30

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Logging in Commerce Manager