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Manager fails to load order

Vote:
 

When an order is clicked, the request going to http://manager.mysite.com/Apps/Asset/Tree/TreeSource.aspx fails and the log shows the following:

System.Web.HttpParseException (0x80004005): Could not load type 'Apps_Asset_Tree_TreeSource'. ---> System.Web.HttpParseException (0x80004005): Could not load type 'Apps_Asset_Tree_TreeSource'. ---> System.Web.HttpException (0x80004005): Could not load type 'Apps_Asset_Tree_TreeSource'.
   at System.Web.UI.TemplateParser.GetType(String typeName, Boolean ignoreCase, Boolean throwOnError)
   at System.Web.UI.TemplateParser.ProcessInheritsAttribute(String baseTypeName, String codeFileBaseTypeName, String src, Assembly assembly)
   at System.Web.UI.TemplateParser.PostProcessMainDirectiveAttributes(IDictionary parseData)
   at System.Web.UI.TemplateParser.ProcessException(Exception ex)
   at System.Web.UI.TemplateParser.ParseStringInternal(String text, Encoding fileEncoding)
   at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding)
   at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding)
   at System.Web.UI.TemplateParser.ParseFile(String physicalPath, VirtualPath virtualPath)
   at System.Web.UI.TemplateParser.ParseInternal()
   at System.Web.UI.TemplateParser.Parse()
   at System.Web.Compilation.BaseTemplateBuildProvider.get_CodeCompilerType()
   at System.Web.Compilation.BuildProvider.GetCompilerTypeFromBuildProvider(BuildProvider buildProvider)
   at System.Web.Compilation.BuildProvidersCompiler.ProcessBuildProviders()
   at System.Web.Compilation.BuildProvidersCompiler.PerformBuild()
   at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)
   at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)
   at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound)
   at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp)
   at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

This happens periodically, it works fine for a few hours, then does this for 30 minutes. Spamming refresh sometimes help
Commerce version is 12.41

Has anyone experienced something like this?

#252605
Edited, Apr 07, 2021 9:04
Vote:
 

I haven't seen this, but have you tried to replace the entire Apps folder of Commerce Manager? It's possible that one or more files were missing/corrupted.

#252607
Apr 07, 2021 9:21
Vote:
 

Thanks Quan, that did seem to help a bit. The same error still persistsm althoug less frequent and with a completely different error message:

System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.NullReferenceException: Object reference not set to an instance of an object.
   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)
   at Mediachase.Commerce.Orders.OrderForm.CreatePayment(String type)
   at Mediachase.Commerce.Orders.OrderForm.LoadPayment(DataRow[] rows)
   at Mediachase.Commerce.Orders.OrderForm.LoadPayments(DataTableCollection tables, String filter)
   at Mediachase.Commerce.Orders.OrderForm.PopulateCollections(DataTableCollection tables, String filter)
   at Mediachase.Commerce.Orders.OrderGroup.PopulateCollections(DataTableCollection tables, String filter)
   at Mediachase.Commerce.Orders.OrderGroup.PopulateCollection[T](ClassInfo classInfo, MetaStorageCollectionBase`1 collection, DataSet dataSet)
   at Mediachase.Commerce.Orders.PurchaseOrder.Search(OrderSearch search, Int32& totalRecords)
   at Mediachase.Commerce.Orders.OrderContext.FindPurchaseOrders(OrderSearchParameters parameters, OrderSearchOptions options)
   at Mediachase.Commerce.Orders.OrderContext.GetPurchaseOrderById(Int32 orderGroupId)
   at Mediachase.Commerce.Manager.Apps_Code.Order.OrderHelper.GetPurchaseOrderById(Int32 orderGroupId)
   at Mediachase.Commerce.Manager.Apps.Order.Modules.OrderView.LoadOrderGroup(Guid customerId, Int32 orderGroupId)
   at Mediachase.Commerce.Manager.Apps.Order.Modules.OrderView.LoadContext()
   at Mediachase.Commerce.Manager.Apps.Order.Modules.OrderView.Page_Load(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.HandleError(Exception e)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

#253052
Apr 12, 2021 9:38
Vote:
 

Looks like a problem with your order. I can't say which, I'd suggest to contact developer support service for assistance.

#253054
Apr 12, 2021 9:44
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.