The backup recovery email appears intended to help Optimizely Certification and Academy users retain access to their accounts when they lose access to an employer-managed email address, such as when changing jobs.
However, I can't find any option on the login pages that would allow an unaffiliated user to initiate account recovery using their backup email address.
Using backup recovery email with the forgot password option does not appear to work.
Does anyone know what the current account recovery process is?
The backup recovery email appears intended to help Optimizely Certification and Academy users retain access to their accounts when they lose access to an employer-managed email address, such as when changing jobs.
However, I can't find any option on the login pages that would allow an unaffiliated user to initiate account recovery using their backup email address.
Using backup recovery email with the forgot password option does not appear to work.
Does anyone know what the current account recovery process is?