in Latest COM v14.15Is it possible to add custom additional feild in the CSR UI? here Return Details, Comment is good, but we'd like an other comment field. And how do you add a custom field to the shipment or order? what is preferable?
In theory, you can use the API (MetaDataPlus MetaField and MetaClass) to add new metafields to OrderForm. I recall that custom fields are displayed now, but I'm not sure. There are 2 caveats however:
Been a while since I touched this, I probably need to dive into it, when time permits.