Try our conversational search powered by Generative AI!

Add/edit synonyms disabled in admin



I'm working on Find 12.7.0, CMS 11.15.1

And the add/edit synonyms button is disabled in admin. How do I enable it?

The best bets and related search query is also disabled.

Feb 23, 2022 7:31

Have you been able to solve this?

It could be an issue with the actual index but it could also be an issue if connection to is blocked.

Mar 14, 2022 8:37

No. I have not.

Ok. How do I find out which it is?

Mar 14, 2022 8:41

Hi Carl

Could you send in a support case and share the index name?
If it's a DXP enviroment it would suffice with the subscription name.

Some Adblocking addons are known to block connections.

Mar 14, 2022 8:51

Hi Daniel,

It's not a DXP environment.
Ok I will do that, I don't use AdBlock or anything like that unless Chrome does it for me

Mar 14, 2022 9:39

I notice this has been marked as solved. Would it be possible to share the resolution? I'm seeing this same issue occur for multiple users across multiple sites using multiple browsers in DXP, Azure, on-prem and locally where previously it's been working. It's not a blocker as such as you can still access the functionality via the "Optimization" panel but regardless, I'd be keen to understand how this issue has arisen and what can be done to resolve it.

Mar 14, 2022 10:49

Hi Paul

Send in a support case and we'll take a look at your case.

Mar 19, 2022 10:43
This topic was created over six months ago and has been resolved. If you have a similar question, please create a new topic and refer to this one.
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.