Per Nergård (MVP)
+1
Nov 16, 2016
visibility 2872
star star star star star
(5 votes)

Weird problem with scheduled jobs not running as expected

Two weeks ago I got an email from a customer that some data that was imported via a scheduled job seemed to be missing. So I logged into admin mode and checked the job history. And yes the job hadn't been run as it supposed to.I didn't think that much about it and settled for running it manually and changing the next scheduled date a couple of days ahead.

Since I was 100% sure this would be the end of the problem I didn't verify that the job actually did run on the new date which it didn't.

Hmm strange, and to make things even more strange I could see that other builtin jobs were running perfectly. 

I never found out what the problem were exactly but clearing the scheduld job- and log-table fixed the issue. Thanks to the support for the script.

If you run into this and want to run the script below remember to do a db backup (you never now) and note down how the scheduled jobs are configured so you can reconfigure them after clearing the tables.

ALTER TABLE tblScheduledItemLog NOCHECK CONSTRAINT ALL
ALTER TABLE tblScheduledItemLog CHECK CONSTRAINT ALL

delete [tblScheduledItemLog]
delete [tblScheduledItem]

Nov 16, 2016

Comments

Vincent
Vincent Nov 17, 2016 01:25 AM

So, what's the root cause of this issue? Have you logged support ticket? 

Per Nergård (MVP)
Per Nergård (MVP) Nov 17, 2016 09:08 AM

Yes I have a support ticket open but haven't got a response as to what can be the root cause. If / when I get that I will update the post.

error Please login to comment.
Latest blogs
Fixing index_not_found_exception After Purging External Data in Optimizely Graph

The Scenario: Indexing External Data When working with Optimizely Content Graph, indexing external data is a straightforward process. Synchronize...

Akash Borkar | Jul 16, 2026

Finding Thomas Part 4 - The Intelligence Layer

I've been finding Thomas for a couple weeks now. Bear with me — we're almost at the full picture. Quick catch-up : Thomas is the returning visitor...

Ritu Madan | Jul 14, 2026

The Silent Success: When Your Optimizely SaaS CMS Config Push Succeeds with "0" Changes

  Picture this frustratingly common scenario in headless, code-first development with Optimizely SaaS CMS: You’ve defined a brilliant new element,...

Vipin Banka | Jul 13, 2026

Architecting an Enterprise-Grade Development Pipeline in Optimizely SaaS CMS

Most enterprise teams show up to Optimizely SaaS CMS with a clear roadmap for their release pipeline: DEV → QA → Stage → Prod. Four logical...

Vipin Banka | Jul 12, 2026