Per Nilsson
Apr 10, 2015
  3992
(4 votes)

Developer Support will be changing ticket system

As a first step to merge and integrate EPiServer's and Ektron's support organizations with each other the former EPiServer Developer Support will change the ticket system from Omnitracker to Zendesk. The change is planned for next week.

The former Ektron Support organization is already using Zendesk and the name of the Zendesk instance has already been changed to episerver.zendesk.com.

I believe the change will be for the better for you as partner developers due to the more user friendly interface in Zendesk. During the coming weeks/months we will keep both systems running in parallel to make sure the earlier registered cases in Omnitracker can be handled as normal.

The email address used for communication for tickets registered in Zendesk will be developersupport@episerver.com but a new will be used for old tickets earlier registered in Omnitracker (developersupport_old@episerver.com).

If possible, please make sure that the email address is developersupport_old@episerver.com when you respond to a ticket named similar to DI-123456 once the change has taken place. In case you miss this we will still handle it but will create some extra work.

To register a ticket just visit the support pages at world.episerver.com/support as usual.

Apr 10, 2015

Comments

Please login to comment.
Latest blogs
How to Elevate Your Experimentation - Opticon workshop experience

As a non-expert in the field of experimentation, I’d like to share my feedback on the recent Opticon San Antonio workshop session titled "How to...

David Ortiz | Dec 11, 2024

Persisting a Strawberry Shake GraphQL Client for Optimizely's Content Graph

A recent CMS project used Strawberry Shake to generate an up-to-date C# GraphQL client at each build. But what happens to the build if the GraphQL...

Nicholas Sideras | Dec 11, 2024 | Syndicated blog

Opti ID with Secure Cookies And Third Party AddOns

Opti ID has revolutionised access to the Optimizely One suite and is now the preferred authentication method on all PAAS CMS websites that I build....

Mark Stott | Dec 9, 2024

AsyncHelper can be considered harmful

.NET developers have been in the transition to move from synchronous APIs to asynchronous API. That was boosted a lot by await/async keyword of C#...

Quan Mai | Dec 4, 2024 | Syndicated blog

The search for dictionary key

Recently I helped to chase down a ghost (and you might be surprised to know that I, for most part, spend hours to be a ghostbuster, it could be fun...

Quan Mai | Dec 4, 2024 | Syndicated blog

Shared optimizely cart between non-optimizley front end site

E-commerce ecosystems often demand a seamless shopping experience where users can shop across multiple sites using a single cart. Sharing a cart...

PuneetGarg | Dec 3, 2024