Hiep Le
Jul 24, 2023
  2947
(0 votes)

No valid combination of account information found

You might have stumbled upon the error below while upgrading the minor commerce version:

I encountered this while upgrading from EPiServer Commerce version 13.32.3 to 13.33.0.

Google gave me this: https://stackoverflow.com/questions/13913589/azure-blob-storage-no-valid-combination-of-account-information-found

So I wondered what does my upgrade have anything to do with Azure Blob Storage? 

Turned out, it has something to do with Azure Blob Storage indeed.

In version 13.33.0, you can use Azure Blob Storage to keep the site's blobs, using this article if you want to do that: https://world.optimizely.com/blogs/ram-kumar-k/dates/2018/3/using-azure-cloud-for-storing-episerver-cms-blobs/

It gave me the hint to find that the upgrade has inserted a new provider section below in my Web.config

<blob defaultProvider="azureblobs">
      <providers>
        <add name="azureblobs" type="EPiServer.Azure.Blobs.AzureBlobProvider,EPiServer.Azure" connectionStringName="EPiServerAzureBlobs" container="mysitemedia"/>
      </providers>
</blob>
<event defaultProvider="azureevents">
      <providers>
        <add name="azureevents" type="EPiServer.Azure.Events.AzureEventProvider,EPiServer.Azure" connectionStringName="EPiServerAzureEvents" topic="MySiteEvents"/>
      </providers>
</event>

Additionally, new connections were added:

<add name="EPiServerAzureBlobs" connectionString="DefaultEndpointsProtocol=https;AccountName=mystorageccount;AccountKey=abcdefghijklmnoabcdefghijklmnoabcdefghijklmno"/>
    <add name="EPiServerAzureEvents" connectionString="Endpoint=sb://myservicebus.servicebus.windows.net/;SharedAccessKeyName=RootManageSharedAccessKey;SharedAccessKey=abcdefghijklmnoabcdefghijklmnoabcdefghijklmno="/>    

Commented out both sections since I am not going to use them yet and my site is back to life.

Jul 24, 2023

Comments

Please login to comment.
Latest blogs
Optimizely Opal: How to Build Effective Workflow Agents

If you're building workflow agents in Optimizely Opal, this post covers how specialized agents pass context to each other, why keeping agents small...

Andre | May 20, 2026

ReviewPR: An Azure Function That Reviews Your Azure DevOps Pull Requests With Claude

A while back I wrote about an  Azure Function App for PDF creation that we use to offload PDF rendering from our Optimizely DXP site. That same...

KennyG | May 19, 2026

Accelerating Optimizely CMS and Commerce upgrades with agentic AI (Part 2 of 2)

The Real Transformation in Optimizely CMS 13: Why the Upgrade Itself Is the Easy Part. A field-tested playbook for enterprise teams moving from...

Hung Le Hoang | May 18, 2026

Is the most powerful AI model really the best value?

Artificial Intelligence is already becoming part of everyday software development. Developers now use AI tools to generate code, write documentatio...

K Khan | May 16, 2026