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Scott Reed
Jul 17, 2018
  2923
(10 votes)

Episerver World & Forum Posting Tips

Episerver World

One of the great benefits about working with Episerver as a platform, is the great Episerver World area. For those who are new or don't know, there are some of the great features that are available

  • Episerver Technical Documentation - Episerver has a rich documentation system for all the different products in the platform https://world.episerver.com/documentation/developer-guides/ which should be the first place anyone should look for getting information.
  • Episerver CMS Comparison Table - A fairly new addition this allows you to easily see a comparison between features https://world.episerver.com/documentation/feature-list/episerver-cms/
  • Features - A roundup of the features that been released usually over a period of 3 months, this usually has some screenshots and is often a really good roundup https://world.episerver.com/features/?page=1 
  • Releases - This is the main place to keep an eye on for all the information on the latest releases across all the products and contains a link to all the features and bug features in for each of the products. https://world.episerver.com/releases/?page=1 
  • Blogs - I would assume you know this if you're reading this but the Episerver blogs area contains lots of great blogs from experts including Episerver staff, EMVPs and great developers. https://world.episerver.com/blogs/. Also it's really easy to get started blogging, so if you have something to say I'd suggest trying it.
  • Forums - Forums area the first line place once you can't find what you need in the docs to look, below I'll give some tips on how to get answered. https://world.episerver.com/forum/ 
  • User Guides - These are great not only for your QA team and introducing people to using Episerver but as a first line point to give to your clients and their editors. The guides are pretty comprehensive and are a great editing reference http://webhelp.episerver.com/latest/home.htm 

Another handy hint is to know most of these have an RSS feed so you can keep and eye on to see of any updates, I have the following plugged in to Feeder a Chrome extension (https://chrome.google.com/webstore/detail/rss-feed-reader/pnjaodmkngahhkoihejjehlcdlnohgmp?hl=en) which helps me personally a great deal.

Forum Posting Tips

The forum should be the first place you look when you can't find what you need on the developer guides or blogs. There's lots of talented people from Episerver, EMVPs and developers around but it's important to maximize how you use the forums.

  1. Search the forum for your question - It's likely someone has posted what you have before so before posting use the search in world to search for your question.
  2. Post in the right area - This may seem simple but try to post in the right area of the forurms, if you're posting commerce post in commerce.
  3. Post the version of the products - When you are posting make sure you include at least the core versions of CMS/Commerce/Find you are using so that people can help debug easier. If it's a complicated question consider posting more
  4. Post example code where possible - You see a lot of people posting question with a few lines saying something like "xxx isn't working as expected, how do I xxx". This really isn't helpful for someone coming in fresh. Post some examples of your code and any touchpoints, if it's not sensitive even consider posting some code for people to run.
  5. Give examples of how to recreate the problem / give screenshots - This is a given for any bugs/issues, give reproducable steps and if possible some screenshots to show what's going on more visually. You can use https://imgur.com/upload to upload the screens online and link to them.
  6. Detail - Finally and this is a big one, don't be vague...Try to post as much information and code as possible. If people are going out of their way to help, make it easy.

Hope this helps, follow these and it'll be easier for us all

Thanks, Scott

Jul 17, 2018

Comments

Quan Mai
Quan Mai Jul 17, 2018 12:31 PM

Good post. Also relevant: https://vimvq1987.com/the-art-of-asking-questions/ 

Jul 17, 2018 01:11 PM

Thanks Quan, I hadn't seen your one but it's always good to have a few just to get people in. FYI your link to your first part in that article is 404-ing.

Quan Mai
Quan Mai Jul 17, 2018 10:13 PM

Nice catch. My urlrewrite should have handled that. Updated.

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