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Select Media modal loading and freezes site


In EPI Commerce, when try to add media under the "Assets" tab, the loader takes a lot of time and freezes the site.

Sometimes the loader finishes and freezes the site, but usually it freezes the site without finishing.

I guess it's because of how the assets are loaded. Can this be solved?

Versions used is 13.25.0.

Edited, Oct 27, 2021 9:26

Is it freezing in the browser (i.e. client side), or is the IIS application hang? 

Oct 27, 2021 9:52
Max - Oct 27, 2021 9:53
The browser freezes.

Is there a very large number of subfolders?

Nov 02, 2021 15:14
Max - Nov 02, 2021 15:15
Define very large :) But yes, there are quite a bunch of subfolders.
Johnny Mullaney - Nov 02, 2021 15:31
I seen this opening a Media folder with 15,000+ sub folders...which definitely isn't a good design :) This can happen when there's code programmatically creating content folders.

The CMS UI does struggle opening large numbers of folders.

In my case as a workaround - opening in Firefox helped although it took a long time for the interface to become active.

Medium term you're better cleaning up the folder structure.
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