Try our conversational search powered by Generative AI!

Service API 500 Error Information


Hi Guys,

I've been struggling on how to find the cause of error when I created a product/variant entry using the service API. The exception only gives a generic 500 error with no exact details on why the error occurred. Does anyone here have an idea on how we could retrieve the exact error rather than just a generic 500 error? Thank you.

The following is my code:

        public async Task<string> Post(object payload)
            HttpResponseMessage response = null;
                string json = JsonConvert.SerializeObject(payload);

                response = await HttpClients["myhttpclient"].HttpClient.PostAsync("/episerverapi/commerce/entries", new StringContent(json, Encoding.UTF8, "application/json"));

                return await response.Content.ReadAsStringAsync();
            catch (Exception exception)

and this is the generic 500 error:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" ""> 
<html xmlns=""> 
<title>IIS 10.0 Detailed Error - 500.0 - Internal Server Error</title> 
<style type="text/css"> 
.config_source code{font-size:.8em;color:#000000;} 
ul,ol{margin:10px 0 10px 5px;} 
fieldset{padding:0 15px 10px 15px;word-break:break-all;} 
.summary-container fieldset{padding-bottom:5px;margin-top:4px;}{padding:2px 15px 4px 10px;margin:0 0 0 -12px;} 
legend{color:#333333;;margin:4px 0 8px -12px;_margin-top:0px; 
h3{font-size:1.4em;margin:10px 0 0 0;color:#CC0000;} 
h4{font-size:1.2em;margin:10px 0 5px 0; 
}#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS",Verdana,sans-serif; 
}#content{margin:0 0 0 2%;position:relative;} 
.content-container p{margin:0 0 10px 0; 
}#server_version{width:96%;_height:1px;min-height:1px;margin:0 0 5px 0;padding:11px 2% 8px 2%;color:#FFFFFF; 
 background-color:#5A7FA5;border-bottom:1px solid #C1CFDD;border-top:1px solid #4A6C8E;font-weight:normal; 
}#server_version p{margin:5px 0;} 
table{margin:4px 0 4px 0;width:100%;border:none;} 
td,th{vertical-align:top;padding:3px 0;text-align:left;font-weight:normal;border:none;} 
thead th{background-color:#ebebeb;width:25%; 
}#details-right th{width:20%;} 
table tr.alt td,table tr.alt th{} 
.preferred{padding:0 5px 2px 5px;font-weight:normal;background:#006633;color:#FFF;font-size:.8em;} 
<div id="content"> 
<div class="content-container"> 
  <h3>HTTP Error 500.0 - Internal Server Error</h3> 
  <h4>The page cannot be displayed because an internal server error has occurred.</h4> 
<div class="content-container"> 
 <fieldset><h4>Most likely causes:</h4> 
  <ul>     <li>IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred.</li>     <li>IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly.</li>     <li>IIS was not able to process configuration for the Web site or application.</li>     <li>The authenticated user does not have permission to use this DLL.</li>     <li>The request is mapped to a managed handler but the .NET Extensibility Feature is not installed.</li> </ul> 
<div class="content-container"> 
 <fieldset><h4>Things you can try:</h4> 
  <ul>     <li>Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server's machine account.</li>     <li>Check the event logs to see if any additional information was logged.</li>     <li>Verify the permissions for the DLL.</li>     <li>Install the .NET Extensibility feature if the request is mapped to a managed handler.</li>     <li>Check the failed request tracing logs for additional information about this error. For more information, click <a href="">here</a>. </li> </ul> 
<div class="content-container"> 
 <fieldset><h4>Detailed Error Information:</h4> 
  <div id="details-left"> 
   <table border="0" cellpadding="0" cellspacing="0"> 
    <tr class="alt"><th>Module</th><td>&nbsp;&nbsp;&nbsp;ManagedPipelineHandler</td></tr> 
    <tr class="alt"><th>Handler</th><td>&nbsp;&nbsp;&nbsp;System.Web.Http.WebHost.HttpControllerHandler</td></tr> 
    <tr><th>Error Code</th><td>&nbsp;&nbsp;&nbsp;0x00000000</td></tr> 
  <div id="details-right"> 
   <table border="0" cellpadding="0" cellspacing="0"> 
    <tr class="alt"><th>Requested URL</th><td>&nbsp;&nbsp;&nbsp;https://localhost:44325/episerverapi/commerce/entries</td></tr> 
    <tr><th>Physical Path</th><td>&nbsp;&nbsp;&nbsp;C:\MyFolder\src\Foundation\episerverapi\commerce\entries</td></tr> 
    <tr class="alt"><th>Logon Method</th><td>&nbsp;&nbsp;&nbsp;Bearer</td></tr> 
    <tr><th>Logon User</th><td>&nbsp;&nbsp;&nbsp;</td></tr> 
   <div class="clear"></div> 
<div class="content-container"> 
 <fieldset><h4>More Information:</h4> 
  This error means that there was a problem while processing the request. The request was received by the Web server, but during processing a fatal error occurred, causing the 500 error. 
  <p><a href=";IIS70Error=500,0,0x00000000,22000">View more information &raquo;</a></p> 
  <p>Microsoft Knowledge Base Articles:</p> 

Edited, Dec 07, 2021 7:01

You can probably look in the log file for more information. 

Dec 07, 2021 11:18
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.