Hi,

Are you implementing a standard EPiServer payment gateway?

Payment gateways | Optimizely Developer Community

An error in a payment gateway should not bring down the site. Maybe send a code sample from your gateway?

Thanks 

Thanks for the reply Johnny Mullaney,

Actually, we got a 524  error page.

I found out some additional points

1.The shipping methods are loaded in page load, not ajax call.
2.Due to slow page load time I think the 524 error is occurring. (only some site users are facing this error page)

Payment:

Yes, we inherit Episerver "AbstractPaymentGateway" and implemented the process payment function and using the Authorize.net package.


What is the general reason for getting 524 errors and how to resolve that ? Any idea?

Hi Karyan,

DXP will throw a 524 Timeout on requests that take more than 100 seconds.

An EPiServer Payment Gateway or Shipping Provider won't cause this on it's own. The issue seems to lie in the implementation of said classes.

• Can you can reproduce very long requests more than 100 seconds locally when loading shipping options or payments?
• To identify the bottleneck causing the timeout - Get access to the DXP subscription in Azure and use Application Insights to identify the requests causing the timeout
  • Creating an Optimizely cloud account | Optimizely Developer Commu
• Inspect Logs on the Paas Portal https://paasportal.episerver.net/ 

Thanks

Hi Johnny Mullaney,

Really thanks for your reply,

This 524 occurs when FedEx web service goes outage/slow response.

Locally we unable reproduce the issue. I think this will only occur FedEx service goes down and multiple users accessing the site.