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The EPiServer Scheduler Service does not appear to be active



We have problems with the scheduled jobs that do not run as expected. When I look at a job, the message "The EPiServer Scheduler Service does not Appear to be active ...". I have verified that the service has not crashed, which it has not done. I have also verified that we are running the version of EPiServer CMS 6 R2 with "General Hotfix" which I understand to include fixes for problems with the scheduler.

After looking at the source code to DatabaseJob-page and looked at the if-statement that controls whether the message is displayed or not, I have made a simple test page:


<script runat="server" language="c#">

EPiServer.DataAbstraction.ScheduledJob scheduledJob = EPiServer.DataAbstraction.ScheduledJob.LoadNextScheduledJob ();

</ Script>

Job is null: <% = scheduledJob == (EPiServer.DataAbstraction.ScheduledJob) null%> <br /> <br />

Next Execution: <% = scheduledJob != null ? scheduledJob.NextExecution.ToString() : "N / A" %> <br /> <br />

IsServiceOnline <% = EPiServer.DataAbstraction.ScheduledJob.IsServiceOnline%>


The output from the page is:


Job is null: False

Next Execution: 2013-03-25 21:17:43

IsServiceOnline: False


Does anyone have suggestions on how we can proceed with troubleshooting?

Thanks in advance!

// Kalle

Aug 14, 2013 9:09

Do your jobs run when you start them manually?
Since Next Execution date is in the past, I think your scheduler queue is corrupted. 

Reset the execution status (or clear the queue table) as described here: (requires database access).

Sep 04, 2013 23:52
Sep 05, 2013 8:43
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