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Whether you are trying to figure out how to reach us, or are looking for resources to get something done – we are here to help.

Self-Help Resources

Here are the different resources that you can access yourself:

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User Guide


New to our products or forget how to do something? Our User Guide will give you a step-by-step walkthrough on how to use our products.

Read guide

Bug List


Take a look at our current list of bugs that we are working on. *Access requires an Optimizely World account.

See list

Optimizely Service Status Dashboard


Wondering about our Experimentation services' status? Go to the dashboard to view and register to receive status updates regarding all our services.

Check status

Kudu services


Need additional access to do more on the server? Try using Kudu, the engine behind git deployments in Azure Web Sites. You can do things such as using the diagnostic console, seeing info about the runtime environment, and navigating the REST API. *Requires an Optimizely DXP account.

Learn more

More Help


Need even more resources? Please contact your account manager for more assisstant.

Whether you are trying to figure out how to reach us, or are looking for resources to get something done—we are here to help. Submit your request through our support portal.

Contact Support

An eligible customer or partner and need help with something? Here's how you can reach us: