Access to DXP management portals
DXP portal access requests are now handled through the Optimizely Support chat. This ensures faster routing, ticket tracking, and consistent handling by the Platform Support team.
To request access, visit support.optimizely.com and use the chat to submit your request. A support ticket will be created on your behalf.
How to submit a request
- Go to support.optimizely.com and open the chat.
- Select DXP portal access as the request type when prompted by the chat guide.
- Provide your name, company, company email address (must be linked to a Microsoft Live ID), integration environment URL, and desired access level.
- The chat will create a support ticket. You will receive an email confirmation once your ticket is submitted and another when access has been granted.
Access levels
When submitting your request, you will be asked to select an access level. Use the table below as a reference.
| Resource | Power user | Contributor | Analytic |
|---|---|---|---|
| PaaS deployment and self-service tools — Integration and Preproduction | Yes | Yes | No |
| PaaS deployment and self-service tools — Production | Yes | No | No |
| Azure portal — Integration environment | Yes | Yes | No |
| Application Insights | Yes | Yes | Yes |
| DXP dashboard | Yes | Yes | No |
Prerequisite
You need an organizational email address (such as firstname.lastname@company.com) associated with an enabled business Microsoft Live account. Generic shared mailboxes or personal Hotmail/Live accounts cannot be used.
Note: Submit a separate request for each customer or environment for which you need access. Access is normally granted within 3 business days of a ticket being submitted. You will receive an email notification when access is provided.
Optimizely employees: This page is intended for external partners and customers. Please refer to internal documentation for DXP access information.
Last updated: Apr 05, 2022