Links in the email sent after a form submission show the host in

Links in the email sent after a form submission show the host in the URL

joyu01

Vote:

Hi my beloved Episerver Community!

USING:

Episerver, v. 11.3.0.0
Episerver Forms, v. 4.14.1.0

DESCRIPTION:

When the user submits a form a confirmation email is sent to the email the user entered
The confimation email is edited with the TinyMCE editor in the CMS
- A link to an internal page has been added within that confirmation email exactly like it is done here: http://webhelp.episerver.com/latest/cms-edit/adding-links.htm#internallink
When the user opens the email and clicks the link, the url shows the Episerver hosting address.
- It should be for example: https://fakecompanyname.com/contact
- But instead we get: http://fakecompanyname.episerverhosting.com/contact/

Creating internal links in a similar way in pages and blocks works flawlessly when using the TinyMCE editor so I do not think it is the problem.

I am sorry if this is a duplicate but I have been searching around the forums for a solution but I could not find any. I would really appreciate it if some kind soul could perhaps point me in the right direction

Please let me know if you need any more information.

#201521

Feb 21, 2019 16:20

David Knipe

Vote:

What is the primary site URL configured in admin mode as described here: http://webhelp.episerver.com/latest/cms-admin/managing-websites.htm ?

#201523

Feb 21, 2019 17:17

joyu01

Vote:

Thank you so much for your quick reply. I really appreciate it.

The primary and only website URL configured there is "http://fakecompanyname.com/".

When I click on the name of the website I see the settings for the configured website and in the section "Host names" there is a table that looks like this:

Host Name	Culture	Type	Scheme
*	en
fakecompanyname_ep20.episerverhosting.com	en
www.fakecompanyname.com		Primary

The URL "fakecompanyname_ep20.episerverhosting.com" seen above is the same URL that is displayed when visiting links in the confimation email sent to the user after a form submission.

Thank you for your time.

#201538

Edited, Feb 22, 2019 9:12

David Knipe

Vote:

Would it be possible to try removing fakecompanyname_ep20.episerverhosting.com from the hosts list and see what effect it has?

#201545

Feb 22, 2019 11:12

joyu01

Vote:

I am not sure if I am allowed to do that because it is for the production environment but I will investigate it. Do you perhaps know if there can be any consequences by removing it from the hosts list?

Also do you think the order of the URLs in the hosts list has any effect?

Thank you again for your time and knowledge.

#201563

Feb 22, 2019 12:05

David Knipe

Vote:

If you cannot do this in production perhaps try in a non-production environment?

In terms of asking about removing the domain name in production it would be worth raising a support ticket to get the question answered: https://world.episerver.com/support

David

#201565

Feb 22, 2019 12:37

joyu01

Vote:

I probably will try to recreate it in a non production environment and as you suggested I have now raised a support ticket.

Thank you for your time and help. Have a nice weekend!

#201588

Feb 22, 2019 15:25