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I'm sorry to hear that your experience was not the best, but may I ask which part are you referring to?
I find the new support and documentation architecture to be frustrating and impossible to navigate.
How do I put in a request for an overhaul?
I'll have a simple question and can't even find where to input my query for a specific product. Or if it's been changed in a subsequent release.
It's maddening and could greatly benefit from a deep UX audit.