I find the new support and documentation architecture to be frustrating and impossible to navigate.How do I put in a request for an overhaul? I'll have a simple question and can't even find where to input my query for a specific product. Or if it's been changed in a subsequent release.
It's maddening and could greatly benefit from a deep UX audit.
I'm sorry to hear that your experience was not the best, but may I ask which part are you referring to?
Not to be non-specific, but all of it. There are so many navs, it's hard to understnd how to search for what you're looking for. The architecture needs to be more product-specific, and then drill down from there. The old system was much easier.