Hey all, we're running a DXC site and have been for a long time now, very happy.
Recently though we've seen some instances of this Availability number on the DXC dashboard being lower than somewhere above 99.8% It has caused concern in our leadership with HOW MUCH downtime our site users might be seeing.
We see that the defintion of availability is below and it talks about minutes, BUT we're hearing from Opti support that HTTP resposne codes like 403 or 500 might ALSO contriubute to down minutes.
403 is a problem because we block a lot of IPs and ASNs from access to our site. They get 403s back from us because we don't want their traffic. Our site is NOT DOWN, it's up for the cusotmers we want.
So, what is the DEFINTION of downtime? What type of check is being run here to determine these numbers?
We thought before that it was a simple client request to our homepage and if there was ANY HTTP response that was UP and if there was no resposne from the host that was DOWN.
But now we're thinking that maybe it's more complicated than that.
Hey all, we're running a DXC site and have been for a long time now, very happy.
Recently though we've seen some instances of this Availability number on the DXC dashboard being lower than somewhere above 99.8% It has caused concern in our leadership with HOW MUCH downtime our site users might be seeing.
We see that the defintion of availability is below and it talks about minutes, BUT we're hearing from Opti support that HTTP resposne codes like 403 or 500 might ALSO contriubute to down minutes.
403 is a problem because we block a lot of IPs and ASNs from access to our site. They get 403s back from us because we don't want their traffic. Our site is NOT DOWN, it's up for the cusotmers we want.
So, what is the DEFINTION of downtime? What type of check is being run here to determine these numbers?
We thought before that it was a simple client request to our homepage and if there was ANY HTTP response that was UP and if there was no resposne from the host that was DOWN.
But now we're thinking that maybe it's more complicated than that.