Groups and permissions not working as I expect

Matt Pallatt

Vote:

Hoping for some assistance/brainwaves...

I have an Optimizely installation that is using standard login for the CMS (not Opti ID, anything custom), and it has many groups of users, which I want to use to define permissions on content items - and yet the groups do not appear in the Access Rights panel.

This is standard functionality that works in every single other CMS implementation I have - anyone have any thoughts as to what setting/config option might be making Opti not display groups for Access Rights please?

Thanks

#340104

Aug 26, 2025 8:27

MilosR

Vote:

Hi Matt, haven't experienced it before but it would be helpfull if you can share more details:

1) what Optimizely version you are running?
2) do you mean it doesn't show existing setup of groups assigned to a specific content or you can't add new one to the existing content?

You can do following to try troubleshoot an issue:

1) check application logs for errors
2) check browser console log for FE errors

Best regards,
Milos

#340107

Edited, Aug 26, 2025 10:52

Matt Pallatt

Vote:

Thanks Milos.

Opti CMS 11 with Commerce 13.
When I add a group here... (and this is the same for old groups and new groups alike)

It does not appear here...

Nothing in logs or console that would indicate an issue.

#340110

Edited, Aug 26, 2025 13:02

MilosR

Vote:

Looking at the icons and dialog styles, this looks more like CMS 11. Can you go to Settings (Admin) -> Plugin manager and check version number (see screenshot)?

However, I don't have that same version so I'm not able to reproduce the issue.

#340114

Aug 26, 2025 13:39