Order Management Access to Non-Admin User

Harinarayanan

Vote:

Hi,

I'm trying to provide Order Management access to a user, he just have CustomerManager access currenlty.

Only the Order Management access needs to be provided. I have tried to add rights with help of Permissions for Funcions. to the Order Manager and Order Supervisor roles and assigned the same roles to the user, but still the changes are not reflecting, user is not able to access the Order Managerment tab,

https://support.optimizely.com/hc/en-us/articles/4413192098573-Access-rights-for-Customized-Commerce#heading-6

Points to be considered:

We may not be able to provide any Kind of Admin access(WebAdmins, CommerceAdmins,..)

Without any Admin roles we may have to acive this req,

Can anyone face similer issue/req, any advise?

Thanks,

Hari

#306980

Aug 17, 2023 17:23

Quan Mai

Vote:

Perhaps the doc was not up to date. the role you need to give is "CustomerServiceRepresentatives" to access to order management

#306984

Aug 17, 2023 19:15

Nitin

Vote:

we have similar request to give read access to commerce pages => "Customers" & "Order Management". We add user from "Permissions to functions" but its not reflecting. You mentioned role CustomerServiceRepresentatives . Do we need do this programatically?

#311564

Oct 27, 2023 9:11

Quan Mai

Vote:

No you don't have to do it programatically - you can, but you can just assign the role using admin UI

then assign the users to that group

#311567

Oct 27, 2023 9:58

Nitin

Vote:

I Quan , thanks

I created a group "CustomerServiceRepresentatives" & assigned this group to my test user .

Now i see "Order Management" page has come under "Commerce"

But

All the default groups under any function in permissions for functions have dissappeared. It this normal behaviour? I just did this on integration but can test on local environment

regards

Nitin

#311568

Edited, Oct 27, 2023 11:04

Quan Mai

Vote:

I'm not quite sure about "All the default groups under any function in permissions for functions have dissappeared. " - can you add some screenshots to elaborate ?

#311569

Oct 27, 2023 11:33

Nitin

Vote:

adding CustomerServiceRepresentatives just shows "Order management" button in commerce user doesnt see any cart or order or subscription.

In our DXp and local environment i see alert (h.map is not a function)

Link to screenshot https://ibb.co/gz0bFF1

#311794

Nov 01, 2023 12:37

Quan Mai

Vote:

if you open the browser console, is there any error? anything in log?

#311799

Nov 01, 2023 13:46

Nitin

Vote:

Yes, there are console errors in OrderManagement

Here is the link to screenshothttps://ibb.co/pL9vy1s

#311802

Nov 01, 2023 14:33

Quan Mai

Vote:

as you can see the file was blocked - sounds like something in your end (proxy/firewall maybe?), not related to the permission/access right settings

#311803

Nov 01, 2023 14:48

Nitin

Vote:

I tested if this local error is due to firewall but i see exactly same console error even on integration environment.

#311804

Nov 01, 2023 14:52