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Google Analytics gadget not picking up Configuration

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We've added Google Analytics to an EPiServer 7.1 site, and in admin mode have set up the Configure Tracking and Configure Analytics Gadget tabs: we have the green ticks for 'Your site has been successfully set up with Google Analytics' and 'Your Google Analytics gadget is successfully set up, giving [Everyone] access to read received data'.

However, when anyone tries to add the gadget to their dashboard, it displays a 'Loading...' message for a few seconds, then shows the message 'The google account is signed out or unauthorized.. Sign in to access data.'

Signing in here doesn't work...

If we try this on a UAT version of the site, it all works as expected.

Does anyone have any ideas why we're not picking up the configuration?

I've raised a ticket with EPiServer on this, but haven't had much joy.

#86821
Jun 02, 2014 12:09
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I have had the same problem and I am i looking forward to the answer.

#86851
Jun 03, 2014 13:13
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I have the same problem as well. Anyone of you guys figured it out?

#141996
Nov 25, 2015 17:36
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