Cannot upload images in the Assets pane

Jen Triñanes

Vote:

I get a 'Failed' message when uploading an image in the Assets pane, although the application has content types that can hold media files. What could be wrong?

#118584

Mar 10, 2015 14:38

Marija Jemuovic

Vote:

Hi, Jen,

Do you get any errors ni the log file? There, you should get an error message with more info on why the image didn't get uploaded. It could be that the image is too big, then you need to check the web.config values for the max upload size.

Do you also have any OnSaved or OnPublished events, perhaps some of them are failing due to a wrong cast or so?

In any case, log file should give you more info.

Hope this helps,

Marija

#118595

Mar 10, 2015 16:28

Fredrik Söderberg

Vote:

Which CMS version are you using? How do you upload the image and where/when do you get the error message? Can you also send the error message?

#118597

Mar 10, 2015 16:31

Jen Triñanes

Vote:

We just had an upgrade from CMS 6 R2 to 7.5. Looks like a permission issue.

#118615

Mar 11, 2015 6:44

Dejan Caric

Vote:

Jen, that's a permission issue. Make sure your application pool identity user has write permission for c:\interpub\vpp for aab.relationhouse.com folder

#118618

Mar 11, 2015 8:08

Jen Triñanes

Vote:

I made sure the app pool identity user has a permission, but still can't upload images

#118620

Mar 11, 2015 8:31

Dejan Caric

Vote:

The uplod files dialog says that blobs are stored in c:\interpub\vpp... but your screenshot is for c:\episerver\vpp\vpp...

#118621

Mar 11, 2015 8:37

Jen Triñanes

Vote:

Thanks, it's resolved now :)

#118630

Mar 11, 2015 11:47

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Cannot upload images in the Assets pane