Live monitor - no visitors/tracking info

spinto@mimecast.com

Vote:

Hi,

I'm running live monitor on a cms 6 r2 site (.net 4.0). When in the cms backend the monitor client loads up all the pages graphically but no visitors are ever displayed.

I've added the epitrace control manually to my pages but that didn't help either. Any advice greatly appreciated.

#52218

Jul 12, 2011 17:36

spinto@mimecast.com

Vote:

ps: I don't see any tracker script added to the page unless I manually add the tracker control. The control generates the following script but this doesn't seem to work. If I manually browse to /TrackerHandler.ashx?pageId=150 then the little bubble appears on the page in the silverlight client.

    </form>

    <script type="text/javascript">
    //<![CDATA[

void(function(){var tUrl = "/TrackerHandler.ashx?pageId=150";tUrl += (tUrl.indexOf("?") > 0 ? "&" : "?") + "r=" + Math.random(); tUrl += "&referrer=" + escape(document.referrer);document.write("<img src='" + tUrl + "' alt='' width='1' height='1'/>");}());
    //]]>

</script>
<noscript>
    <img src="/TrackerHandler.ashx?pageId=150" alt="" style="display:none" />
</noscript>

#52219

Jul 12, 2011 18:01

spinto@mimecast.com

Vote:

*bump*

#52484

Jul 29, 2011 11:07

Vote:

Did you solve it? I got the job to upgrade a site from cms6 to cms6 r2. Did so, installed livemonitor r2 on the server, made sure the *.svc handler is regged and using 4.0 dll.

Same result, I see the nodes but no visitors and no bubbles unless I manually surf against /TrackerHandler.ashx?pageId=36

and then I see the lil bubble and visitor information. Something is messed in me web.config though since site.se/login/CMS/edit/ doesn't work but site.se/login/CMS/edit/default.aspx works and site.se/login/EPiTrace/ doesn't work but site.se/login/EPiTrace/default.aspx works (except above problem ofcourse).

Regards

#56749

Feb 07, 2012 16:46