Per Nergård (MVP)
Nov 16, 2016
  2766
(5 votes)

Weird problem with scheduled jobs not running as expected

Two weeks ago I got an email from a customer that some data that was imported via a scheduled job seemed to be missing. So I logged into admin mode and checked the job history. And yes the job hadn't been run as it supposed to.I didn't think that much about it and settled for running it manually and changing the next scheduled date a couple of days ahead.

Since I was 100% sure this would be the end of the problem I didn't verify that the job actually did run on the new date which it didn't.

Hmm strange, and to make things even more strange I could see that other builtin jobs were running perfectly. 

I never found out what the problem were exactly but clearing the scheduld job- and log-table fixed the issue. Thanks to the support for the script.

If you run into this and want to run the script below remember to do a db backup (you never now) and note down how the scheduled jobs are configured so you can reconfigure them after clearing the tables.

ALTER TABLE tblScheduledItemLog NOCHECK CONSTRAINT ALL
ALTER TABLE tblScheduledItemLog CHECK CONSTRAINT ALL

delete [tblScheduledItemLog]
delete [tblScheduledItem]

Nov 16, 2016

Comments

Vincent
Vincent Nov 17, 2016 01:25 AM

So, what's the root cause of this issue? Have you logged support ticket? 

Per Nergård (MVP)
Per Nergård (MVP) Nov 17, 2016 09:08 AM

Yes I have a support ticket open but haven't got a response as to what can be the root cause. If / when I get that I will update the post.

Please login to comment.
Latest blogs
AEO/GEO: A practical guide

Search changed. People ask AI tools. AI answers. Your content must be understandable, citable, and accessible to both humans and machines. That’s...

Naveed Ul-Haq | Feb 17, 2026 |

We Cloned Our Best Analyst with AI: How Our Opal Hackathon Grand Prize Winner is Changing Experimentation

Every experimentation team knows the feeling. You have a backlog of experiment ideas, but progress is bottlenecked by one critical team member, the...

Polly Walton | Feb 16, 2026

Architecting AI in Optimizely CMS: When to Use Opal vs Custom Integration

AI is rapidly becoming a core capability in modern digital experience platforms. As developers working with Optimizely CMS 12 (.NET Core), the real...

Keshav Dave | Feb 15, 2026

Reducing Web Experimentation MAU Using the REST API

Overview Optimizely Web Experimentation counts an MAU based upon the script snippet rendering for evauluation of web experiement. Therefore when yo...

Scott Reed | Feb 13, 2026