Virtual Happy Hour this month, Jun 28, we'll be getting a sneak preview at our soon to launch SaaS CMS!

Try our conversational search powered by Generative AI!

Pardot: Form data not submitted to Pardot due to expired API key

Found in

EPiServer.MarketingAutomationIntegration.Pardot 3.0.0

Fixed in

EPiServer.MarketingAutomationIntegration.Pardot 3.0.1

(Or a related package)

Created

Oct 27, 2017

Updated

Oct 19, 2018

State

Closed, Fixed and tested


Description

In Pardot, the API Key is valid for 60 minutes, after which a new key is generated. This procedure works fine for other API calls, like retrieving prospect fields and prospect data. But when saving a prospect, the outdated key was being used. This caused a failure in the API call with the error message: "Either the user and/or API keys are incorrect, or the API key has expired."