Our Forgot Password emails (and some Order Confirmation emails) are getting caught in customers junk / spam and even Quanrantine folders. Some customers don't get them at all.
I have opened a ticket with Opti and they said we should talk to our customers to whitelist the email, which is out of the question because a good portion of our customers are small shops with no IT!
We are not the only customer with this issue. I know of one other customer experiencing the same problem.
If you have more than one customer having an issue, there has to be some sort of resolution, right?
Our Forgot Password emails (and some Order Confirmation emails) are getting caught in customers junk / spam and even Quanrantine folders. Some customers don't get them at all.
I have opened a ticket with Opti and they said we should talk to our customers to whitelist the email, which is out of the question because a good portion of our customers are small shops with no IT!
We are not the only customer with this issue. I know of one other customer experiencing the same problem.
If you have more than one customer having an issue, there has to be some sort of resolution, right?
Please help!