We just started using in one branch to get a feel for it.   We are working on a plan to include order notifications from insite posted to ProKeep as well.

Hi Natalie

We also use Prokeep in 15 locations. It's the closest thing I've seen to having a one-to-one conversation like a regular txt conversation. The people at Prokeep have been good to work with. You're right, they're a little green but are working hard on adding new features.

I still want to see an opt-in type feature so my competitors can't txt in and fool my staff into giving them info.

Your users have to be disciplined to log in to the Prokeep website each day. Managers can see all threads to ensure customers are being served.

We use ProKeep for text to our landline.  We've used it for just a few months, but so far it has been a great service.  Customers have liked having a quick way to communicate and being able to send pictures back and forth of model numbers and products.  It's a simple website and easy to use for our customer service reps. Unfortunately it does not include Live Chat on a website, so we are looking for a service that includes both text and live chat in the same site.