Error while loading some pages in Edit mode Preview Unavailable

Katharina Ljunggren

Vote:

Hello,

My client using epi cms 10.6 and they’ve got error

Preview Unavailable

Failed to load the preview within the given time constraints.

I’ve search this error in google, then I saw world.episerver article and recommend put this

key="episerver:ui:PreviewTimeout"value="20000" />

I tried it but it seem not really help. My client still got that error.

How could I fix this? What can be cause of problem?

Thank you for your help in advanced.

Regards,

/Katharina

#180162

Jun 30, 2017 14:50

John-Philip Johansson

Vote:

You can use that setting you found and just set a really high PreviewTimeout value, although 20 seconds should be more than enough. If it's taking more than 20 seconds for the client to get the preview, then there seems to be some performance issues. Maybe the connection is slow, maybe the server is overloaded, whatever it is it's probably worth looking into and solving.

#180274

Jul 05, 2017 9:52

Katharina Ljunggren

Vote:

I have time set timeout 600000, then that error was gone. Trying to find what it cause to site overload.

#180336

Jul 06, 2017 14:01