Edit Mode goes Blank in Chrome but working in other browsers

Shan Saeed

Vote:

After login to Eidt Mode the page goes blank. nothing happened. I have read the help forums and most of the people suggested upgrade epi to fix it. Can anyone give me an alternative solution to fix it instead of upgrade. Thank you !

#197488

Oct 04, 2018 6:28

Henrik Fransas

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What version of Episerver CMS do you have?

#197489

Oct 04, 2018 6:50

Shan Saeed

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My one site is using V8.5 & other one Site is using 9.6.1

#197499

Oct 04, 2018 15:36

Vote:

Hi Shan, when you say goes blank, do you mean that the left side navigation tree doesn't load (and maybe the other content in the "panels") but you kind of get the UI to loaded including top navigation? If this is the case you could try to reset your views by going to your logged in users settings (top right corner, click you user and my settings). In the view where you can set your preferred language there is also the button to reset views so click that and see if that fixes your issue (another temporary option might be to try the browser incognito mode and see if UI loads OK).

If it wasn't about that, open the developer tools and see if you get errors to console to help troubleshoot this issue.

#197502

Oct 04, 2018 20:10

Shan Saeed

Vote:

When i say goes blank, that means nothing shows nor side panels nor anyother thing. Please check it <a "https://ibb.co/jP0F4K">https://ibb.co/jP0F4K & with console window https://ibb.co/h4N3PK

#197506

Edited, Oct 05, 2018 4:59

Vote:

Hi Shan, can you use some other image sharing service to post the pictures? ibb.com domain popups as a source of malware source in google search. Paste your browser console log here so we can see the possible errors in plain text.

#197507

Oct 05, 2018 5:46

Shan Saeed

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Hi Antti Alasvuo ! Have a look at here. https://imgur.com/a/leoXPY7

#197508

Oct 05, 2018 5:55

Vote:

Hi Shan, have a look at this thread it has the same issue with the xstyle. So based on that the solution is hack or use othet browser or update UI.

#197509

Oct 05, 2018 6:09

Jan Montano

Vote:

Hi all,

Shan's my work colleague and we already found a solution. I'm just putting the solution here for other people's reference, especially for those who'll encounter the same problem.

Since an upgrade wasn't an option, we ended up just updating the js for xstyle.
Here's an article that discusses bug in detail and the workaround.

Inside the EPiServer.Shell.UI.zip or Shell.UI.zip, there are 2 files that you need to update
~\x.x.x.x\ClientResources\epi\shell\widgets.js
~\x.x.x.x\ClientResources\lib\xstyle\css.js

x.x.x.x is the version of the shell. Depending on your configuration, that shell item may be zip file or a folder.

Inside the .js file, search for the text "x-parse" and you'll see a code that looks something like this
("x-parse",null,"content");if(_12&&_12!="none")

Basically, the fix is the condition != normal needs to be added too.

So it should get updated to something like this
("x-parse",null,"content");if(_12&&_12!="none"&&_12!="normal")

On some of our websites, updating just the widgets.js fixed the problem.
But on some, css.js needs to get updated to.

Hope this helps.

#199707

Edited, Dec 07, 2018 2:56