How long for an updated demo license?

Stewart Haddock

Vote:

Hey Everyone,

How long does it take for Sales@episerver.com to send you an updated license? Mine needs to use the mac address instead of my IP. I emailed them, but they have not gotten back to me after a few days. Insights?

Thanks!

#198529

Oct 30, 2018 14:54

Henrik Fransas

Vote:

Just go to this url and generate it yourself

https://license.episerver.com/Public/GenerateDemoLicense.aspx

#198531

Oct 30, 2018 15:16

Stewart Haddock

Vote:

Hmm... I get the following message, "The provided email has been issued a license for this product within the last 30 days".

Thanks for the quick response Henrik!

#198538

Oct 30, 2018 16:12

Henrik Fransas

Vote:

Ahh, then you sadly need to contact support.
I would accually contact support@episerver.com instead of sales since then it will come into the system and be handled as a ticket.

Or, you send it to another address :)

/Henrik

#198541

Oct 30, 2018 17:10