Unable to delete user in CMS

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Unable to delete user in CMS

James Johnson

Vote:

Hi,

When in the 'Edit User' section in. I am unable to delete users. I get the initial pop-up box but when I confirm the delete this error is thrown -

[NullReferenceException: Object reference not set to an instance of an object.]
   EPiServer.UI.Admin.DeleteMembershipDialog.DeleteUser_Click(Object sender, EventArgs e) +445
   EPiServer.UI.WebControls.ToolButton.RaisePostBackEvent(String eventArgument) +253
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3803

Previously, I had run into the same issue and checking the 'change password' checkbox would allow me to delete, now it seems that no longers serves as a workaround.

This issue only appears to be present on staged and production environments (where it sometimes works and sometimes does not); the lack of local replication is making it a real pain to try and diagnose.

Version numbers are as follows:

CMS v8.11.0
CMS UI v8.6.2
Framework v8.11.0

Url for the delete pop-up is:

https://mysite.com/episerver/CMS/admin/DeleteMembershipDialog.aspx?NameRoleOrUser=test%40example.com&SecurityEntity=0&ProviderName=SqlServerMembershipProvider

Options are:

Any help would be appreciated.

Cheers.

#195314

Edited, Jul 19, 2018 16:36

James Johnson

Vote:

Found out what this was - two environments on the same servers (load balanced) were pointing at the same port for UDP and the remote events. Opening up a new UDP port and amending one of the configs (on both servers) to use it did the trick.

Hope this helps anyone who gets here through Google!

#195710

Aug 06, 2018 10:06

This topic was created over six months ago and has been resolved. If you have a similar question, please create a new topic and refer to this one.