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Sounds a lot like this bug?
EPiServer.CMS.UI.* 11.19.1 packages break content area 'create new block' link functionality
Since some time after version 11.10.6 the following features stopped working:
How to reproduce for local blocks:
At this stage, the 11.10.6 version shows all available block types while the latest version shows an empty list.
How to reproduce for ContentAreas:
At this stage, the 11.10.6 version shows all available block types while the latest version shows an empty list.
In both cases above, the CMS attempts to get all available content types using the following endpoint: /EPiServer/cms/Stores/contenttype/?query=getavailablecontenttypes
The 11.10.6 version includes the parameter &localAsset=true while the latest version does not. Calling the endpoint directly with the missing parameter returns the correct result in the latest version.
Is this a known bug? Is there a fix scheduled? Does anyone know of a workaround?