Submitted Form Audience Criteria doesn't work

Stanisław Szołkowski

Vote:

Hello,

I'm trying to create Audience Criteria based on the Submitted Form option, but the dropdown is always empty. I have created a few forms and some submissions to them, but dropdown is still empty. Any idea what can be an issue here or even how can I debug it?

#327540

Edited, Aug 15, 2024 10:45

Arild Henrichsen

Vote:

Is cookies allowed on the local machine/server?

Optimizely Forms uses several cookies to keep track of visitors submitting forms (.EPiForm_VisitorIdentifier, .EPiForm_BID, EPiForm_{FormGuid}:{Username}) - see https://docs.developers.optimizely.com/content-management-system/v1.2.0-forms/docs/managing-cookies

If these cookies are not allowed, Optimizely won't be able to determine if the criteria is met.

#327692

Aug 19, 2024 11:00

Stanisław Szołkowski

Vote:

Thank you for your answer.

In my case, I'm not even able to create criteria in CMS as a dropdown list that should contain forms that I have created is empty. My forms are working and submissions are visible in CMS.

Do I need to create forms in a specific place/under a specific root to populate that dropdown in the create criteria section? I would assume that this dropdown is populated using FIND or another configured search provider.

#327702

Aug 19, 2024 14:39

Binh Nguyen Thi

Vote:

Hi,

Forms will be in the dropdown list if they are published, under Form Root Container and current user must has Read access to get forms. The data in dropdown is polulated via using Content Repository, no using FIND

#327705

Aug 19, 2024 15:27

Stanisław Szołkowski

Vote:

Thank you for a tip @Binh Nguyen Thi!

#327749

Aug 20, 2024 8:44