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Custom Culture causes 500 error in 1R3

Vote:
 

Hi

The client uses custom cultures for some of their markets, for instance having CMS content for China in both Chinese [zh-CN] and English [en-CN]. However when we install the custom culture, en-CN, we get a 500 error as follows;

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 5/12/2013 9:03:22 PM
Event time (UTC): 5/12/2013 7:03:22 PM
Event ID: 35dbcfc4a39844b299ad511121e5d340
Event sequence: 2
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/1/ROOT-1-130128589683037813
Trust level: Full
Application Virtual Path: /
Application Path: D:\Websites\www.client.com\wwwroot\clienttest.uk.episerverhosting.com\
Machine name: CLIENTTEST01

Process information:
Process ID: 5016
Process name: w3wp.exe
Account name: CLIENTTEST01\AgencyAdmin

Exception information:
Exception type: CultureNotFoundException
Exception message: Culture is not supported.
Parameter name: culture
4096 (0x1000) is an invalid culture identifier.
at System.Globalization.CultureData.GetCultureData(Int32 culture, Boolean bUseUserOverride)
at System.Globalization.RegionInfo..ctor(Int32 culture)
at Mediachase.Commerce.Currency..cctor()



Request information:
Request URL: http://clienttest.uk.episerverhosting.com/IndexingService/IndexingService.svc/update/?accesskey=local
Request path: /IndexingService/IndexingService.svc/update/
User host address: 127.0.0.1
User:
Is authenticated: False
Authentication Type:
Thread account name: CLIENTTEST01\AgencyAdmin

Thread information:
Thread ID: 8
Thread account name: CLIENTTEST01\AgencyAdmin
Is impersonating: False
Stack trace: at System.Globalization.CultureData.GetCultureData(Int32 culture, Boolean bUseUserOverride)
at System.Globalization.RegionInfo..ctor(Int32 culture)
at Mediachase.Commerce.Currency..cctor()

 

Is there a way to successfully install a custom culture on Commerce 1R3?

 

Thanks

#71159
May 12, 2013 23:21
Vote:
 

Hi Martin,

This is a known problem, please get in contact with support and they will help you.

#71170
May 13, 2013 11:11
Vote:
 

As Tobias noted, there is a known error with custom cultures and Commerce. There is a hotfix available now. You can request it via support.

#71257
May 15, 2013 0:52
This topic was created over six months ago and has been resolved. If you have a similar question, please create a new topic and refer to this one.
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