Form data not sent to Pardot

Alex Corbeanu

Vote:

Hello guys,

I'm trying to connect episerver to pardot but i'm facing some issues while sending data. I managed to connect them (I can see prospect fields in the mappings tab) but when submiting the form there is nothing changed in pardot. Do I miss something?

I did everything described in the marketing-automation/pardot addon page.

For example I tried to create a form containing a textbox mapped to email field, a textbox mapped to website of the prospect and a submit button. If I add a new email, the prospect is not created. If I add an existing email, the prospect is not updated. The form submissions are stored in episerver but not synced with Pardot.

#199015

Nov 13, 2018 11:33

Quan Tran

Vote:

Hi Alex,

I have just tested with our test account and it still works. I create fresh Alloy site, install nuget packages and go to Admin page to configure settings for Pardot Connector. Then I created a form mapping to Pardot's fields, submit the form. That's all I did.

Open the log file to see if any errors occurred.

If there was no errors, please check your account information. You may need help from Pardot team to verify that your account is still valid (even if you can login to Pardot site, the account some show does not work at all).

#199049

Edited, Nov 14, 2018 9:54

Alex Corbeanu

Vote:

Hi Tran,

Thanks for the quick reply. Just to be sure, by mapping you mean going to the mapping tab in form level and select the Prospect table then go to the field level (text-box for example) and in the mapping tab select the property from the Prospect table? Also, I belive the submit is just a simple button, not linked/mapped to anything.

I can try to test with another account. I was afraid to not miss any configs.

#199052

Nov 14, 2018 10:01

Quan Tran

Vote:

Hi Alex,

Yes, according to your description, you're going to the right way :)

We have two test accounts (both can be used to login to Pardot site) but one is not working anymore, there's no data when we submit the form. I may need help from Pardot team also :)

#199053

Edited, Nov 14, 2018 10:07

Alex Corbeanu

Vote:

Thanks for the feedback. I'll check also with Pardot team to see what's happening.

#199056

Nov 14, 2018 10:34

Alex Corbeanu

Vote:

Aaaand i'm back.

I tried to create a new alloy website and test it with several admin accounts without success. I contacted Pardot support and they said that non-native controller are out of scope for their support. Instead, they sent me back to EpiServer support. So, right now my connection is partially working but the data is not sent and I tried everything I had.

#199237

Nov 21, 2018 9:59

Quan Tran

Vote:

Do you turn off the session state ?

We still got no clue about the issue.

#199264

Nov 22, 2018 10:02

Par Holten

Vote:

Hello,

I manage to reproduce this error on alloy.

I setup the error logging to record everything and managed to get an error message.

The remote server returned an error: (400) Bad Request.

Episerver sends the following request. What's wrong here is that "id" should be "email".
https://pi.pardot.com/api/prospect/version/4/do/read/id/dont.m@il.me/?user_key={userKey}&api_key={apiKey}

I manage to succecesfully send a form with some hacking and after that everything works fine(Seems like the id is cached in browser). But if try to send a new form in incognitor then i get the same error again.

This looks like a bug in episerver to me.

#199561

Edited, Nov 30, 2018 13:22

Par Holten

Vote:

I received a reply from Episerver and they confirm that it is a bug and it will be fixed within version 4.1.0 of Episerver.Marketing.Connector.Pardot

#199680

Dec 05, 2018 11:28