Form Steps, gives 500 (Internal Server Error) when clicking on Ne

Form Steps, gives 500 (Internal Server Error) when clicking on Next step button

Johan Björck

Vote:

Using Episerver.Forms 4.11.0.0 and Episerver 11.9.1.0.

I have created a form with steps. When clicking on Next step i throws a 500 (Internal Server Error) in Chrome/Console.

Any idéas?
With grateful regards,
Johan

#205644

Jul 18, 2019 10:48

Johan Björck

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I try to post the Img here istead...

#205647

Edited, Jul 18, 2019 10:58

Dac Thach Nguyen

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Does it happen on your local machine? Could you check the details of error 500 to find the reason?

#205675

Jul 19, 2019 4:11

Quan Tran

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Can you show error in log your file ?

#205677

Jul 19, 2019 5:19

Johan Björck

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This is what the IIS log file shows:

2019-07-19 06:55:19 10.209.39.91 POST /EPiServer.Forms/DataSubmit/Submit - 80 johan.bjorck+ Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/75.0.3770.142+Safari/537.36 http://xyz.se/supportsidor/test/test-formular-steg/ 500 0 0 510

The error appears both local and in production environment and only when using Form Steps. The event viwer shows no errors.

Any recommendations how to proceed with the troubleshooting?

#205678

Jul 19, 2019 9:14

Dac Thach Nguyen

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If you can see the error on local, please use chrome dev tool to see the detail of error 500. It should be an exception, and we can get a clue.

#205679

Jul 19, 2019 9:16

Johan Björck

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See img below:

#205681

Jul 19, 2019 9:33

Dac Thach Nguyen

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I mean you should use the network tab on the dev tool, click on the request which is error 500. It will be show detail of the error. If not please add the config:

<configuration>
    <system.web>
        <customErrors mode="Off"/>
    </system.web>
</configuration>

#205682

Jul 19, 2019 9:37

Johan Björck

Vote:

Ok. Thanks.

#205684

Jul 19, 2019 9:55

Dac Thach Nguyen

Vote:

That information is not my expect. Please try to config

<customErrors mode="Off"/>

Or fire a support case we can look into the problem for you.

#205685

Jul 19, 2019 9:58

Johan Björck - Jul 19, 2019 11:07

Thanks.