Five New Optimizely Certifications are Here! Validate your expertise and advance your career with our latest certification exams. Click here to find out more

The EPiServer Scheduler Service does not appear to be active

Vote:
 

Hello,

We have problems with the scheduled jobs that do not run as expected. When I look at a job, the message "The EPiServer Scheduler Service does not Appear to be active ...". I have verified that the service has not crashed, which it has not done. I have also verified that we are running the version of EPiServer CMS 6 R2 with "General Hotfix" which I understand to include fixes for problems with the scheduler.

After looking at the source code to DatabaseJob-page and looked at the if-statement that controls whether the message is displayed or not, I have made a simple test page:

----------------------------------------------------------------------

<script runat="server" language="c#">

EPiServer.DataAbstraction.ScheduledJob scheduledJob = EPiServer.DataAbstraction.ScheduledJob.LoadNextScheduledJob ();

</ Script>

Job is null: <% = scheduledJob == (EPiServer.DataAbstraction.ScheduledJob) null%> <br /> <br />

Next Execution: <% = scheduledJob != null ? scheduledJob.NextExecution.ToString() : "N / A" %> <br /> <br />

IsServiceOnline <% = EPiServer.DataAbstraction.ScheduledJob.IsServiceOnline%>

----------------------------------------------------------------------

The output from the page is:

----------------------------------------------------------------------

Job is null: False

Next Execution: 2013-03-25 21:17:43

IsServiceOnline: False

----------------------------------------------------------------------

Does anyone have suggestions on how we can proceed with troubleshooting?

Thanks in advance!

// Kalle

#73905
Aug 14, 2013 9:09
Vote:
 

Do your jobs run when you start them manually?
Since Next Execution date is in the past, I think your scheduler queue is corrupted. 

Reset the execution status (or clear the queue table) as described here: http://stackoverflow.com/questions/17651558/episerver-schedule-job-not-running-automatically (requires database access).

#74689
Sep 04, 2013 23:52
Vote:
 
#74695
Sep 05, 2013 8:43
This thread is locked and should be used for reference only. Please use the Episerver CMS 7 and earlier versions forum to open new discussions.
* You are NOT allowed to include any hyperlinks in the post because your account hasn't associated to your company. User profile should be updated.