Hi,

Is there anything in the log file?

And have you tried the Troubleshooting steps those are mentioned in the below guide-

https://webhelp.episerver.com/EN/Campaign/6-integration-and-interfaces/crm/microsoft-dynamics/maintenance-and-troubleshooting.htm

Thanks

Ravindra

Thanks for the reply Ravindra. 

The above guide is for Campaign Dynamics integration but we are using EPiServer Connect for Dynamics. Campaign isn't included in this project.

There is nothing in the logs as it just seems to be an authentication issue.

I think the key is to provide the client with instructions on where to locate the data to populate the fields in the Connect for Dynamics admin interface. There doesn't seem to be documentation i can locate which covers that.

Hi Johnny,

I'm having the same authentication problem trying to connect my microsoft  dynamics CRM account with EpiServer. Did the issue get resolved by any chance ?

Thanks ,

Bhargav 

Hi Bhargav,

Yes, the connector currently supports CRM instances from North America region only. Connecting to instances in other regions fails.

The EPiServer team are rolling out support to other regions. We've been told the updated package will be available 1st week of August.

Thanks

Hi Johnny,

Thank you for the update. I'm trying to access my trial version of the CRM which is in Asia region, so I guess a clear error message would have been more helpful. 

Thanks,

Bhargav

Hi 

The latest version i.e. EPiServer.MarketingAutomationIntegration.MSDynamics 4.3.1 supports other available regions, including APAC.

Regards,

Sai.